Code: 02809213

This is Service Design Doing

Name: This is Service Design Doing
Brand: O'Reilly Media
SKU: 02809213
Price: 50.03 EUR
Availability: InStock

by Adam Lawrence, Jakob Schneider, Marc Stinkdorn, Markus Edgar Hormess

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. ... more

Language: English
Binding: Paperback
Number of pages: 500
Publisher: O'Reilly Media, 2018
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Book synopsis

Book details

Book category Books in English Computing & information technology Computer science Human-computer interaction

50.03 €

Full title: This is Service Design Doing
Author: Adam Lawrence, Jakob Schneider, Marc Stinkdorn, Markus Edgar Hormess
Language: English
Binding: Paperback
Number of pages: 500
EAN: 9781491927182
ISBN: 9781491927182
ID: 02809213
Publisher: O'Reilly Media
Weight: 860 g
Dimensions: 233 × 187 × 24 mm
Date of publishing: 19. January 2018