Kod: 06827616
The focus of this study is on the invisibility of emotional labor for faculty members in private liberal arts colleges. Here, Hochschild s (1983) position is that the condition for emotional labor interactions has three requiremen ... więcej
Za ten zakup dostaniesz 137 punkty
The focus of this study is on the invisibility of emotional labor for faculty members in private liberal arts colleges. Here, Hochschild s (1983) position is that the condition for emotional labor interactions has three requirements, first face-to- face or voice-to-voice contact with a client or customer, second the employee is required to produce an emotional state in another person (client or customer), and third that these jobs allow the employer to exercise a degree of control over the emotional activities of employees through training and supervision. In addition this study uses the social exchange framework to determine if emotional labor is exchanged for Christine Maslach s (1976) burnout characteristics of depersonalization, exhaustion and or self-accomplishment.
Kategoria Książki po angielsku Society & social sciences Society & culture: general
54.89 €
Osobní odběr Bratislava a 2642 dalších
Copyright ©2008-24 najlacnejsie-knihy.sk Wszelkie prawa zastrzeżonePrywatnieCookies
Nákupní košík ( prázdný )