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Opis

"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment." -David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

Szczegóły książki

Kategoria Książki po angielsku Economics, finance, business & management Business & management Management & management techniques

• Pełny tytuł: Telephone Interviewer's Handbook - How to Conduct Standardized Conversations
• Autor: Patricia A. Gwartney
• Język: Angielski
• Oprawa: Miękka
• Liczba stron: 336
• EAN: 9780787986384
• ISBN: 0787986380
• ID: 04921290
• Wydawca: John Wiley & Sons Inc
• Waga: 560 g
• Wymiary: 235 × 181 × 18 mm
• Data wydania: 18. May 2007

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