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Opis

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Szczegóły książki

Kategoria Książki po angielsku Economics, finance, business & management Business & management Business mathematics & systems

• Pełny tytuł: Service Automation in the Public Sector
• Podtytuł: Concepts, Empirical Examples and Challenges
• Autor: Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson
• Język: Angielski
• Oprawa: Miękka
• Liczba stron: 230
• EAN: 9783030926465
• ID: 43025353
• Wydawca: Springer, Berlin
• Wymiary: 235 × 155 mm
• Data wydania: 29. March 2023

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