Kod: 07183909
Quality in Public Services
Autor Lucy Gaster
Attempts to close the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. This book examines various approaches to quality definitio ... więcej
- Język:
Angielski - Oprawa: Miękka
- Liczba stron: 160
Wydawca: Open University Press, 1995
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Opis
Attempts to close the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. This book examines various approaches to quality definition, implementation and measurement.
Szczegóły książki
Kategoria Książki po angielsku Economics, finance, business & management Business & management Management & management techniques
70.25 €
- Pełny tytuł: Quality in Public Services
- Autor: Lucy Gaster
- Język: Angielski
- Oprawa: Miękka
- Liczba stron: 160
- EAN: 9780335191604
- ISBN: 9780335191604
- ID: 07183909
- Wydawca: Open University Press
- Waga: 230 g
- Wymiary: 228 × 153 × 9 mm
- Data wydania: 01. January 1995
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