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Opis

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit creating a win-win situation. "How to Resolve Conflict Effectively, Leader's Guide" from the popular "60-Minute Active Training Series" offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to: get tension right out on the table; figure out what's bothering the other person; and communicate the real, underlying concerns.

Szczegóły książki

Kategoria Książki po angielsku Economics, finance, business & management Business & management

• Pełny tytuł: 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide
• Autor: Melvin L. Silberman, Freda Hansburg
• Język: Angielski
• Oprawa: Miękka
• Liczba stron: 32
• EAN: 9780787973513
• ISBN: 0787973513
• ID: 04920881
• Wydawca: John Wiley & Sons Inc
• Waga: 128 g
• Wymiary: 255 × 209 × 3 mm
• Data wydania: 07. January 2005

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