Code: 16386641
Voiceless Customer
by F CORVERA-STIMELING
The service industry is the fastest-growing industry in the world, but customer experience levels are lower than ever. To succeed, service organizations must engage in value co-creation, a process that involves customers from the ... more
- Language:
English - Binding: Hardback
- Number of pages: 154
Publisher: Cocentrum Publishing LLC, 2017
- More about this
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Book synopsis
The service industry is the fastest-growing industry in the world, but customer experience levels are lower than ever. To succeed, service organizations must engage in value co-creation, a process that involves customers from the very first steps of inn
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
21.35 €
- Full title: Voiceless Customer
- Subtitle: Why Customers Leave
- Author: F CORVERA-STIMELING
- Language: English
- Binding: Hardback
- Number of pages: 154
- EAN: 9780998906300
- ISBN: 9780998906300
- ID: 16386641
- Publisher: Cocentrum Publishing LLC
- Weight: 386 g
- Dimensions: 229 × 152 × 13 mm
- Date of publishing: 30. May 2017
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