Code: 09103056
Total Quality Management in Information Services
by Guy St. Clair
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components f ... more
- Language:
English - Binding: Hardback
- Number of pages: 286
Publisher: De Gruyter, 1997
- More about this
175.15 €
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Book synopsis
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index
Book details
Book category Books in English Reference, information & interdisciplinary subjects Library & information sciences
175.15 €
- Full title: Total Quality Management in Information Services
- Author: Guy St. Clair
- Language: English
- Binding: Hardback
- Number of pages: 286
- EAN: 9783598243684
- ISBN: 3598243685
- ID: 09103056
- Publisher: De Gruyter
- Weight: 552 g
- Dimensions: 230 × 155 × 20 mm
- Date of publishing: 01. January 1997
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