Code: 08850208
Shocked, Appalled, and Dismayed!
by Ellen Phillips
The "Miss Manners" of consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. ... more
- Language:
English - Binding: Paperback
- Number of pages: 352
Publisher: Random House USA Inc, 1998
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14.82 €
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Book synopsis
The "Miss Manners" of consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
14.82 €
- Full title: Shocked, Appalled, and Dismayed!
- Subtitle: How to Write Letters of Complaint That Get Results
- Author: Ellen Phillips
- Language: English
- Binding: Paperback
- Number of pages: 352
- EAN: 9780375701207
- ISBN: 0375701206
- ID: 08850208
- Publisher: Random House USA Inc
- Weight: 312 g
- Dimensions: 202 × 134 × 19 mm
- Date of publishing: 22. December 1998
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