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Book synopsis

In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard--edged consumerism. Whether or not "the customer is king," the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management that have gained almost folkloric status, and provides a step--by--step action plan for linking customer service with commercial goals.

Book details

Book category Books in English Economics, finance, business & management Business & management Sales & marketing

• Full title: Seven Myths of Customer Management - How to be Customer-driven Without Being Customer-led
• Author: Paul Hawkes, John Abram
• Language: English
• Binding: Hardback
• Number of pages: 236
• EAN: 9780470858806
• ISBN: 047085880X
• ID: 04886407
• Publisher: John Wiley & Sons Inc
• Weight: 548 g
• Dimensions: 235 × 164 × 23 mm
• Date of publishing: 24. June 2003

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