Code: 12432804
Service Excellence
by Ruth N. Bolton
The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization over time across touch points and channels. It encompasses all activit ... more
- Language:
English - Binding: Paperback
- Number of pages: 207
Publisher: Business Expert Press, 2016
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18.66 €
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Book synopsis
The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization over time across touch points and channels. It encompasses all activities involving the customer
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
18.66 €
- Full title: Service Excellence
- Subtitle: Creating Customer Experiences That Build Relationships
- Author: Ruth N. Bolton
- Language: English
- Binding: Paperback
- Number of pages: 207
- EAN: 9781631573712
- ISBN: 1631573713
- ID: 12432804
- Publisher: Business Expert Press
- Weight: 332 g
- Dimensions: 187 × 228 × 15 mm
- Date of publishing: 18. April 2016
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