Code: 07183909
Quality in Public Services
by Lucy Gaster
Attempts to close the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. This book examines various approaches to quality definitio ... more
- Language:
English - Binding: Paperback
- Number of pages: 160
Publisher: Open University Press, 1995
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Book synopsis
Attempts to close the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. This book examines various approaches to quality definition, implementation and measurement.
Book details
Book category Books in English Economics, finance, business & management Business & management Management & management techniques
70.06 €
- Full title: Quality in Public Services
- Author: Lucy Gaster
- Language: English
- Binding: Paperback
- Number of pages: 160
- EAN: 9780335191604
- ISBN: 9780335191604
- ID: 07183909
- Publisher: Open University Press
- Weight: 230 g
- Dimensions: 228 × 153 × 9 mm
- Date of publishing: 01. January 1995
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