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Book synopsis

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

Book details

Book category Books in English Economics, finance, business & management Business & management Management & management techniques

• Full title: Ombudsman Handbook
• Subtitle: Designing and Managing an Effective Problem-Solving Program
• Author: Patricia O'Rourke
• Language: English
• Binding: Paperback
• Number of pages: 214
• EAN: 9780786448968
• ISBN: 9780786448968
• ID: 06387717
• Publisher: McFarland & Company
• Weight: 358 g
• Dimensions: 229 × 152 × 13 mm
• Date of publishing: 16. December 2010

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