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More about Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience

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Book synopsis

The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience is subpar, the customer's experience will also suffer. Lance Gibbs, an authority on business process manag

Book details

• Full title: Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience
• Author: Lance Gibbs
• Language: English
• Binding: Hardback
• Number of pages: 206
• EAN: 9781619617094
• ISBN: 1619617099
• ID: 16817814
• Publisher: Gallery Books
• Weight: 372 g
• Dimensions: 216 × 140 × 13 mm
• Date of publishing: 21. June 2017

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