Code: 11630195
Measuring Business Excellence
by Gopal K. Kanji
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, ... more
- Language:
English - Binding: Paperback
- Number of pages: 256
Publisher: Taylor & Francis Ltd, 2015
- More about this
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Book synopsis
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all
Book details
87.96 €
- Full title: Measuring Business Excellence
- Author: Gopal K. Kanji
- Language: English
- Binding: Paperback
- Number of pages: 256
- EAN: 9781138863996
- ISBN: 1138863998
- ID: 11630195
- Publisher: Taylor & Francis Ltd
- Weight: 385 g
- Dimensions: 234 × 156 × 14 mm
- Date of publishing: 09. June 2015
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