Code: 05357889
Inbound Call Centers
by Robert A. Gable
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
- Language:
English - Binding: Hardback
- Number of pages: 192
Publisher: Artech House Publishers, 1993
- More about this
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Book synopsis
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
Book details
Book category Books in English Technology, engineering, agriculture Electronics & communications engineering Communications engineering / telecommunications
133.13 €
- Full title: Inbound Call Centers
- Subtitle: Design, Implementation and Management
- Author: Robert A. Gable
- Language: English
- Binding: Hardback
- Number of pages: 192
- EAN: 9780890066409
- ISBN: 9780890066409
- ID: 05357889
- Publisher: Artech House Publishers
- Weight: 454 g
- Dimensions: 229 × 152 × 14 mm
- Date of publishing: 01. December 1993
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