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Book synopsis

ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices and will reassure your customers that your company is efficient, reliable and trustworthy.

Book details

Book category Books in English Computing & information technology Information technology: general issues

• Full title: Implementing Service Quality Based on Iso/Iec 20000
• Author: Michael Kunas
• Language: English
• Binding: Paperback
• Number of pages: 122
• EAN: 9781849284424
• ISBN: 9781849284424
• ID: 08855357
• Publisher: It Governance Ltd
• Weight: 168 g
• Dimensions: 138 × 216 × 12 mm
• Date of publishing: 25. October 2012

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