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Book synopsis

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com

Book details

Book category Books in English Economics, finance, business & management Business & management Sales & marketing

• Full title: How to Talk to Customers - Create a Great Impression Every Time with MAGIC
• Author: Diane Berenbaum, Tom Larkin
• Language: English
• Binding: Hardback
• Number of pages: 224
• EAN: 9780787987527
• ISBN: 0787987522
• ID: 04921344
• Publisher: John Wiley & Sons Inc
• Weight: 482 g
• Dimensions: 235 × 186 × 26 mm
• Date of publishing: 17. April 2007

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