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Book synopsis

We live in an affluent world. A world with a multitude of choices and innumerable companies selling virtually every imaginable commodity. Where once price was the sole determinant for purchase, modern man now values our recognition as an individual. We take enormous pleasure in being treated well and are prepared to pay for it. Quality Customer Service is now a key determinant for the buyer - most other aspects being equal. p 'Happy About Customer Service?' sets the framework for anyone anywhere to develop a level of Customer Service Excellence which will differentiate them from anyone else that could previously be seen as "competition". Through the basic steps outlined in 'Happy About Customer Service?' a company, small business, manager or an individual can create a reputation for excelling at helping people feel special. This is what makes our Customers Happy About Customer Service, both encouraging Customer loyalty and attracting new Customers. p What you will get out of Happy About Customer Service?: ulliA practical step by step approach to achieving Customer Service Excellence liAn understanding of the power of Word of mouth - both positive and negative liThe skill set to establish a Customer Service Culture beyond your wildest expectations, and more importantly beyond your Customer's expectations liAn insight into the 3 Prompts - 3 questions that will change the way that you deal with everyone in your life (Customers, family, friends, employees..) liSimple approach to helping Customers evolve from strangers to your most loyal Customers /ul

Book details

Book category Books in English Economics, finance, business & management Business & management Sales & marketing

• Full title: Happy About Customer Service?
• Subtitle: Creating a Culture of Customer Service Excellence
• Author: Ken Welsh
• Language: English
• Binding: Paperback
• Number of pages: 104
• EAN: 9781600050930
• ISBN: 9781600050930
• ID: 08765982
• Publisher: Happy About
• Weight: 140 g
• Dimensions: 216 × 141 × 6 mm
• Date of publishing: 04. September 2008

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