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Book synopsis

Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy. In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the 'inside' of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government. Experiences in areas such as health and social care are used to illustrate the dangers of 'over-integration' when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new 'architectural discourse' to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution

Book details

Book category Books in English Society & social sciences Politics & government Public administration

• Full title: Digital Government at Work
• Author: Ian McLoughlin
• Language: English
• Binding: Hardback
• Number of pages: 234
• EAN: 9780199557721
• ISBN: 0199557721
• ID: 01299328
• Publisher: Oxford University Press
• Weight: 422 g
• Dimensions: 223 × 161 × 19 mm
• Date of publishing: 20. June 2013

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