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More about Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (CAHPS)

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Book synopsis

Using a structured consensus process, RAND worked with health plans to identify the specific issues of concern to them regarding the usability of CAHPS results for quality-improvement actions. Results of interviews with health plans confirmed their desire to have supplemental items available that they could use to collect more action-oriented data for quality improvement. In response to this issue, priority domains-coordination of care, access to care, information and materials, and customer service-and topic areas for item development were identified, and items for those areas were developed and field-tested.

Book details

Book category Books in English Medicine Medicine: general issues Health systems & services

• Full title: Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (CAHPS)
• Author: Denise D Quigley, Donna O Farley, Julie A Brown, Marc N Elliott, Han De Vries, Han De Vries
• Language: English
• Binding: Paperback
• Number of pages: 78
• EAN: 9780833040022
• ISBN: 0833040022
• ID: 04734203
• Publisher: RAND
• Weight: 249 g
• Dimensions: 281 × 215 × 7 mm
• Date of publishing: 15. October 2006

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