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Book synopsis

Decades of experience with communications enterprises worldwide are the basis for this compilation of thought-leadership papers by EDS executives who serve the communications industry. The papers address key challenges Communications Service Providers (CSPs) face and recommed initiatives for resolving them. EDS believes CSPs can offer a superior customer experience and build sustained customer loyalty by going to market with products and services more quickly and efficiently. But to do so, CSPs must commit to a transformational journey that will ultimately result in customer satisfaction and revenue growth. This insightful book explains how a CSP can reshape its business model and IT environment to achieve significant business results.

Book details

Book category Books in English Economics, finance, business & management Business & management

• Full title: Delivering Superior Service
• Subtitle: Reshaping the Communications Service Enterprise
• Author: Rene J Aerdts
• Language: English
• Binding: Hardback
• Number of pages: 244
• EAN: 9781425974169
• ISBN: 9781425974169
• ID: 08442260
• Publisher: AuthorHouse
• Weight: 516 g
• Dimensions: 229 × 152 × 17 mm
• Date of publishing: 15. November 2006

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