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• Synopsis
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Book synopsis

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals. Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles. In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs. The book includes free downloadable job aids and tools.

Book details

Book category Books in English Economics, finance, business & management Business & management Sales & marketing

• Full title: Customer Service Excellence
• Author: Catherine Mattiske
• Language: English
• Binding: Paperback
• Number of pages: 102
• EAN: 9781921547270
• ISBN: 1921547278
• ID: 12485362
• Publisher: TPC - The Performance Company Pty Limited
• Weight: 176 g
• Dimensions: 196 × 215 × 14 mm
• Date of publishing: 01. September 2022

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