Code: 01260837
Customer Rules
by Lee Cockerell
The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares every ... more
- Language:
English - Binding: Hardback
- Number of pages: 208
Publisher: Random House, 2013
- More about this
18.71 €
RRP: 26.01 €
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Book synopsis
The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
18.71 €
- Full title: Customer Rules
- Author: Lee Cockerell
- Language: English
- Binding: Hardback
- Number of pages: 208
- EAN: 9780770435608
- ISBN: 0770435602
- ID: 01260837
- Publisher: Random House
- Weight: 286 g
- Dimensions: 191 × 127 × 21 mm
- Date of publishing: 20. April 2013
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