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Book synopsis

One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance. Most businesses today understand the importance of listening to their customers - but not many have grasped the potential of actually reorganising their entire business to focus on customers in everything they do. Packed with real-life case studies, insights and checklists, this book provides readers with a practical guide to implementing customer-centricity throughout their business and personal lives. The message to readers: this book will transform your business performance, and take your career to a new level. More than just a business guide, this book shows readers how they can radically improve personal performance in many other aspects of their lives, too. Foreword by Mark Price, MD of Waitrose

Book details

Book category Books in English Economics, finance, business & management Business & management Sales & marketing

• Full title: Customer-Centric You
• Subtitle: Making Customers the Focus of Everything You Do
• Author: Stephen Hewett
• Language: English
• Binding: Paperback
• Number of pages: 240
• EAN: 9781852526726
• ISBN: 1852526726
• ID: 04352007
• Publisher: Management Books 2000 Ltd
• Weight: 380 g
• Dimensions: 210 × 148 × 17 mm
• Date of publishing: 23. February 2011

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