Code: 06739029
Current Issues and Development in Hospitality and Tourism Satisfaction
by John A. Williams
Experts from the field explore customer satisfaction strategies, examining both the long term and short-term results. Includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction. ... more
- Language:
English - Binding: Hardback
- Number of pages: 218
Publisher: Taylor & Francis Inc, 2004
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Book synopsis
Experts from the field explore customer satisfaction strategies, examining both the long term and short-term results. Includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.
Book details
Book category Books in English Economics, finance, business & management Industry & industrial studies Service industries
215.35 €
- Full title: Current Issues and Development in Hospitality and Tourism Satisfaction
- Author: John A. Williams
- Language: English
- Binding: Hardback
- Number of pages: 218
- EAN: 9780789024336
- ISBN: 9780789024336
- ID: 06739029
- Publisher: Taylor & Francis Inc
- Weight: 560 g
- Dimensions: 226 × 156 × 20 mm
- Date of publishing: 03. September 2004
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