Code: 21088923
Contact Center Excellence: Standing Out from the Crowd
by Brian J Flagg
Excellence is about strategy driving quality and measurements, the importance of managing variability, how to incorporate TQM into the contact center, measuring the maturity of the contact center and the corresponding value, how t ... more
- Language:
English - Binding: Paperback
- Number of pages: 94
Publisher: Createspace Independent Publishing Platform, 2018
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22.03 €
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Book synopsis
Excellence is about strategy driving quality and measurements, the importance of managing variability, how to incorporate TQM into the contact center, measuring the maturity of the contact center and the corresponding value, how to hire the right staff and
Book details
22.03 €
- Full title: Contact Center Excellence: Standing Out from the Crowd
- Author: Brian J Flagg
- Language: English
- Binding: Paperback
- Number of pages: 94
- EAN: 9781721614448
- ID: 21088923
- Publisher: Createspace Independent Publishing Platform
- Weight: 186 g
- Dimensions: 229 × 152 × 6 mm
- Date of publishing: 20. June 2018
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