Code: 06674002
Call Centers and the Global Division of Labor
by Andrew J. R. Stevens
Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call c ... more
- Language:
English - Binding: Hardback
- Number of pages: 234
Publisher: Taylor & Francis Ltd, 2013
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Book synopsis
Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part
Book details
Book category Books in English Society & social sciences Sociology & anthropology Sociology
202.69 €
- Full title: Call Centers and the Global Division of Labor
- Author: Andrew J. R. Stevens
- Language: English
- Binding: Hardback
- Number of pages: 234
- EAN: 9780415659130
- ISBN: 9780415659130
- ID: 06674002
- Publisher: Taylor & Francis Ltd
- Weight: 448 g
- Dimensions: 161 × 234 × 18 mm
- Date of publishing: 27. December 2013
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