You might also like

More about Assessing Service Quality in Academic Libraries

• Book details
• Synopsis
• Trending among others

You get 165 loyalty points

Book synopsis

In virtually any field of endeavour today access to information is a pre-requisite for success. Libraries form the repositories of information with user friendliness as their mission. There is, therefore a need for new ways to evaluate library performance. User satisfaction is an important measure of service quality in libraries. User perceptions about academic libraries seem to have been largely ignored by library management in developing countries. The assessment of service quality from the user perspective provides an important feedback for libraries to assess and improve their services. This book based on a research conducted at the University of Colombo is an attempt to assess the service quality of University libraries from the user perspectives. The book incorporates facts on the theories and applications of service quality models including SERVQUAL, factors affecting service quality, predictors of service quality and the analysis of service quality gaps. The author hopes that the book will help shed light on the important aspect of service quality in academic libraries and prove useful to Librarians, researchers and administrators in the higher education sector.

Book details

Book category Books in English Economics, finance, business & management Business & management Sales & marketing

• Full title: Assessing Service Quality in Academic Libraries
• Subtitle: User Perspective
• Author: Sajeewanie D. Somaratna
• Language: English
• Binding: Paperback
• Number of pages: 152
• EAN: 9783639366822
• ISBN: 3639366824
• ID: 06843492
• Publisher: VDM Verlag
• Weight: 231 g
• Dimensions: 229 × 152 × 9 mm
• Date of publishing: 06. July 2011

Trending among others

---

---

---